Website Professional Career Services

  • Retaining and increasing the business
  • Meeting and exceeding client goals and aspirations assigned to their travel programme
  • Acting as the Brand ambassador
  • Look out for new opportunities.

As a Client Business Manager this person should be able to understand and analyse the client’s needs to formulate a medium to long term strategy for continual development of the business. This person will be responsible for all communications ensuring client satisfaction locally and where applicable liaising multi-nationally with colleagues to ensure client retention and maximum growth.

  • Contract Management – Understand the terms of the contract to ensure that contractual commitments are continually met
  • Strategic & Financial Planning – Identify various objectives that will assist in maintaining and moving the business relationship forward. Set goals and produce creative, measurable and workable plans to achieve them, communicating the plans, key dates and activities to all involved
  • Management Information – have knowledge and understanding of client expenditure, trends and travel patterns
  • Project Management – evaluate the needs for specific projects for the customer
  • Communication management – responsible for account ownership and co-ordination of all client communication.

At least 2-3 years’ experience in a customer relations position within the travel and tourism industry, as a preference from a Travel consulting background preferred.

At least 1 year Account management experience.

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