Luxury Private Big 5, 24 sleeper Game Lodge in KZN, South Africa (Midway between Johannesburg and Durban).

Job Description:
This property is looking for a dynamic Lodge Manager to manage all operations of this well-established Game Lodge.

• This role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience. Strong work ethic required.
• Excellent interpersonal skills.
• Must be able to control and work within budgets.
• Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner.
• Supervision and coordination of Stock takes in all departments.
• Staff/HR – management of all staff; monthly wages; recording of leave; oversee all departments; staff discipline. Proven record of managing staff effectively and empathetically.
  Coordinate and implement staff.
• Sound knowledge of the relevant labour laws (BCEA, LRA)
• Good negotiation skills.
• Guest centric, eye for detail and high standards of service.
• Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience.
• Regular inspections to keep the lodge immaculate.
• Maintenance measures:-schedule maintenance, preventative measures, knowledge and experience of daily maintenance.
• Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.
  Some knowledge of building, equipment, vehicle and garden maintenance.
• Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest.
• Hands-on Guest relations, assistance and guidance in all aspects of the lodge.
• Rooms division. Ensure Housekeeping and F&B departments are running at the standard required; cost management.

Qualifications: Relevant Hotel Management Qualification.

Skills:

• At least 5 years’ experience in an equivalent position in a 4 to 5 star bush lodge.
• Mature, well presented person.
• Passion for hospitality is essential.
• Excellent English both written and spoken.
• Additional languages Afrikaans and Zulu are an added advantage.
• Well-developed problem-solving skills.
• Strong leadership, delegation, and training skills.
• Must be able to oversee staff of 25 members.
• Computer literate and ability to manage stock and equipment.
• Hands on approach and ability to handle pressure.
• Well spoken, takes initiative and leads by example.
• Hosting experience essential.
• Strong organisational and planning skills.
• Must be able to control and work within budgets.
• Be of sober habits with an excellent past track record. Stable employment history with contactable references.

Benefits:
Accommodation – 2 bed, 2 bath house.  Unfortunately due to remoteness and the lodge situated on a big 5 game reserve, no children or pets can be accommodated.

Email: siyacv@pcs-sa.co.za